policies

please read
we are not responsible for damaged or melted product. no refunds or reshipments will be sent for this reason. we take various measures, like insulated wrap and ice packs, to prevent melting. if your product reaches you melted, please place it in the refrigerator or let cool at room temperature and use as is.
with the global pandemic of covid-19 going on, shipping times may be a little longer. if you leave your email while checking out, you will be sent a tracking number and also updated on the process of your order. please be patient during this time and continue to stay safe!
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ordering

+ upon ordering, you are agreeing to our terms and conditions.
+ orders canceled within 24hrs are eligible for a refund, after 24 hrs you will be issued store credit in the form of an e-gift card
+ all products have the full ingredients listed, please be sure to read product descriptions if you have an allergen. our products are made with and around nut and soy.
+ there may be a slight variation of colors as all of our products are handmade in small batches
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shipping & processing

+ processing takes 1-14 business days on all orders
+ shipping takes 2-3 business days on domestic orders, 3-10 business days on international orders, please be patient with your local postal service.
+ we are not responsible for any lost packages. if your package was lost in route to you, you need to contact your local usps. 
+ if your package is damaged by usps please contact us and your local usps to discuss the insurance on your package.
+ if your package is returned due to incorrect address, you are responsible for paying for shipping again.
+ for delicate products prone to melting, like our body butters and creams, we take the extra measures of including insulated wrap and ice packs to prevent melting.
+ why does my tracking info say "usps awaiting shipment"? this means your order is still in pre-shipment, please allow up to 5 business days for tracking info to update (this will still be within the 1-14 business day processing period)
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refunds

+ all sales are final.
+ prty grl does not accept any returns due to sanitary reasons. if you believe you received the wrong item, email us at hello@prtygrlco.com to discuss a refund.
+ if there is a problem with your order, all refunds are sent as store credit
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we don’t claim to cure, prevent, or treat any diagnosed skin conditions.
when placing an order through prty grl beauty, you are agreeing to all of these terms and conditions. thank you for your support!